Last Updated 20/09/2024
Privacy Policy
ShiftLineup PTY LTD (“ShiftLineup”, “we”, or “our”)
is committed to protecting any personal information that we maintain about you.
We want you to understand what kinds of information we may collect from you,
how this information may be used, the steps we take to protect it, choices you
have regarding our use and disclosure of personal information about you, and
other information about our privacy practices.
This Privacy Policy (this “Policy”) applies to
Urhere’s software applications, the online collection of information by our
websites, including shiftlineup.com and urhere.com.au, mobile applications that
link to or otherwise adopt this Policy and other interactions such as customer
service enquires. We will only collect, use or disclose personal information in
accordance with this Policy.
What types of information do we
collect?
We may collect a range of information from you if
you visit our site or mobile application depending upon the features you
use.
Contact Information: We may collect personal information from visitors to our website or
mobile application if they choose to provide it to us for our own use.
For example, we collect name, and other information that you choose to
provide using the “contact us” feature on our website.
Client & Employee
Information: Our services are mostly
intended for use by employer organisations. Those employer organisations are
responsible for the personal information they disclose to us (in particular
employment and financial information about their employees). We collect
information on behalf of our clients, including information that clients
provide by uploading data or through interfaces between our software and a
client’s system. Client information also includes information that
employees of our clients or other authorized users (“authorized users”) input
or generate while using our website or mobile application. This can
include information about our client, our client’s authorized users, or third
parties—such as our client’s customers and their employees—that our client’s
authorized users collect or cause to be collected. This may include name,
address, email address, telephone number, geo-location information, sales
notes, sales data, identification documents, financial information, employment
information and other information about our client, our client’s customers and
personnel, or authorized users.
Device information: We may also collect information about the browser and/or device that
you are using to access our website or mobile application (such as the type of
browser or device you are using, browser settings, and the device
identification number). Device information may or may not be personally
identifiable depending upon whether it is linked to the identity of the user.
Usage & activity information: We may automatically log information, such as a user’s IP
address, domain name, browser type, date and time of access, and other log file
data. This information may be used to analyze trends or administer our websites
and mobile applications. We may collect statistical or
non-personally-identifiable information about our users, such as which pages
are visited, how long a visitor stays on a particular page, the website from
which a user came to our site, or similar such information. We also may collect
aggregate information such as the total number of unique or return visitors to
our site, using our application, or visiting a particular page in a given
timeframe. We may use this information to measure the use of our sites and applications
and to improve our content. We may use Google Analytics, a third party provider
of analytics tools or a similar third party service to analyze information
about visits to our website. For information about opting out of Google
Analytics please visit: https://tools.google.com/dlpage/gaoptout.
We will generally only collect personal information
about you directly from you or during our dealings with you. Certain
information is collected automatically and, if some information is not
provided, we may be unable to provide services to you.
Does your website use cookies or
similar technologies?
Yes, we may utilize “cookies,” web beacons and
other similar technologies on our website. We may use first and/or third party
“browser” or “HTTP” cookies, which are unique text files that may be used for
data analysis, and enable our website to tailor information for the visitor. We
may use browser cookies for purposes such as to personalize the user’s
experience on our site, to remember a user when the user registers for products
or services, for fraud prevention, or to track visits to our websites. We also
may use “web beacons” (also referred to as pixel tags, clear gifs or other
terms) or similar technologies to collect information such as how long a
visitor remains on a particular page.
If you do not want us to deploy browser cookies to
your device when you visit our websites, you may set the browser to reject
cookies or to notify the user when a web site tries to place cookies in the
browser program (see below). Rejecting cookies may affect your ability to use
some of features offered by the website. If you use our website without setting
your browser to block cookies, you consent to the placement of cookies on your
device.
If you would like to opt-out of the placement of
cookies you can do so using your website browser’s cookie control features.
Opting out of the placement of cookies, however, may limit your ability
to use some of the features of our site. Our site does not currently
respond to do-not track signals.
How is my information used?
We will only collect, hold and use your personal
information for the purpose and any related purpose for which we collect the
information. We generally use the information we collect through our site or
mobile application for the following purposes:
- To provide our services to your and your employees and authorized
users - To improve and administer our websites and mobile applications;
- To better understand the needs of the users of our sites and mobile
applications and create content that is relevant to the user; - To generate de-identified statistics, insights and analytical data;
- To personalize content for the user;
- To notify the user of any changes with our website or mobile
application which may affect the user; - To enforce the terms of use for our website or mobile application;
- For historical, statistical or business planning purposes;
- To prevent fraud and investigate potential misconduct; or
- To comply with law and legal process.
What choices do I have about
your collection and use of personal information about me?
In cases where you are requested to affirmatively
provide information, such as to complete a form, or an application, or a survey
on our website, you may decline to do so. Please understand, however, that in
some cases certain information is required to complete an application, form or
survey, and if you decline to provide the information requested you may not be
able to submit the application or request or to use certain functionalities of
our services, websites or mobile applications.
If you would like restrict our placement of cookies on your device,
please see the FAQ ” Does your website use cookies or similar
technologies?” above.
If you prefer that we no longer contact you about
our products and services, please e-mail us at support@urhere.com.au
Can I access and request
correction of personal information I provide through the website or mobile
application?
Yes, you can request access to or correction or
deletion of personal information we collect through our websites and mobile
applications for our own use as further described below.
In some cases, the website or mobile
application may allow you to log-in to directly access and/or correct
information you have provided. In other cases, such as web forms that you may
submit through the site, if you would like to obtain a copy of the information
you provided you can contact us at support@urhere.com.au When you
update information, we may keep a copy of the prior version for our records.
Exceptions to access and correction rights
may include:
- Where the burden or expense of providing access would be
disproportionate to the risks to the individual’s privacy in the case in
question; - Where the rights of persons other than the individual would be
violated; or - With respect to individual requests for the correction or deletion
of information, in cases where we are otherwise legally required to retain
the personal information.
We require that an individual provide reasonable
validation of identity before we provide access to personal information from
our files. To request access to or correction of information please send an
email to: support@urhere.com.au
How will my personal information
be disclosed?
- We may disclose your personal information to third parties in the
course of operating our business and for one or more of the purposes set
out in this policy or related purposes. - We may disclose personal information to external service providers
so that they may perform services for us or on our behalf. - In the event that our company or some of our assets are sold or
transferred or used as security or to the extent we engage in business
negotiations with our business partners, the information collected on our
websites or mobile applications, including this site, may be transferred
or shared with third parties as part of that transaction or negotiation. - If we receive a request from law enforcement officials or judicial
authorities to provide information on individuals, we may provide such
information. In matters involving claims of personal or public safety or
in litigation where the data is pertinent, we may use or disclose your
personal information without a court order. - We may use information you submit to investigate security breaches,
misconduct, or otherwise cooperate with authorities pursuant to a legal
matter.
Will you disclose my personal
information overseas?
In certain circumstances, we may disclose your
personal information to third parties located outside of Australia, including for
data processing and back-up services. The countries in which these third
parties are located will depend on the individual circumstances. We will only
disclose your personal information to another person where the law permits us
to do so or with your consent. We will not sell or trade personal information
about you to or with third parties.
When you communicate with us through a social
network such as Facebook, Instragram, LinkedIn or Twitter, the social network
provider and its partners may collect and hold your personal information
overseas.
Do you take steps to safeguard
information I provide through the site or mobile application?
We understand the importance of data security and
we take measures that we believe are reasonably appropriate to protect your
information from loss, misuse, alteration or destruction.
If you use this site or mobile application,
you are responsible for maintaining the confidentiality of any user ID and
password or other access credentials that you may be provided. You should
notify us immediately if any user ID and password or other access credentials
we may issue you are compromised.
We keep your personal information only as long as
is necessary to provide you with our services, or for other legitimate
purposes, like making data-driven business decisions, complying with our legal
obligations, and resolving disputes.
When we no longer require your information we will
either securely delete or destroy it, or will anonymise it.
You can request your Urhere account to be removed
by contacting deletiong@urhere.com.au.
Does your site contain links to
other websites or social media platforms?
Yes, our website may include links to other
websites (eg links that facilitate your ability to post content to social media
platforms). This Policy only applies to those of our websites that link to this
Policy. Please be aware that sites we link to may collect information about you
and operate according to their own privacy practices which may differ from this
Policy. Remember to consult the privacy policy of any websites you may visit
regarding their privacy practices.
If I followed a link to your
site from another website, whose privacy policy controls?
The privacy policy posted on the website you are visiting,
if any, would apply to any information collection that occurred on that site.
Our privacy policy applies to your activity on our site.
How will changes to this Policy
be communicated?
If we make any material changes to this privacy
policy we will change the “last updated” date so that you can quickly determine
whether there were material changes since the last time you reviewed the
policy.
How will you manage feedback,
queries and complaints
We have established an internal process for
handling customer feedback, queries and complaints (including matters involving
compliance with privacy laws). This resolution mechanism is designed to
be fair and timely to all parties and is free of charge. If you have a
query about our handling of your personal information, you should submit it in
writing to the address specified below. You will typically receive a
letter or email from us within seven days which sets out an overview of how
your query will be responded to. We aim to resolve your query within 28
days of receipt.
How can I access, correct and
update information you keep?
You may request access to correct and update the
personal information we hold about you. Should you wish to do so, please
contact us. We may refuse to provide access where the law allows us to do so
and may charge you for providing access.
Who can I contact with questions
regarding this Policy?
If you have questions concerning our privacy
practices, including the way in which we handle your personal information or if
you wish to access any of your personal information we hold, contact us at:
Head of Operations
Suite 18, 2-6 Chaplin Drive
Lane Cove West, NSW, 2066
02 8123 2105
