Last Updated 30 Jul 2022
What types of information are collected through this site or mobile application?
We may collect a range of information from you if you visit our site or mobile application depending upon the features you use.
We may collect personal information from visitors to our website or mobile application if they choose to provide it to us for our own use. For example, we collect name, and other information that you choose to provide using the “contact us” feature on our website. We also collect your full name and contact information (for example, your mobile phone number) when you check-in at a venue using our website or our mobile application so we can help identify you in the case of a Covid-19 incident.
In addition, we collect information on behalf of our clients, including information that clients provide by uploading data or through interfaces between our software and a client’s system. Client information also includes information that employees of our clients or other authorized users (“authorized users”) input or generate while using our website or mobile application. This can include information about our client, our client’s authorized users, or third parties—such as our client’s customers and their employees—that our client’s authorized users collect or cause to be collected “Client Information”). This may include name, address, email address, telephone number, geo-location information, sales notes, sales data, and other information about our client, our client’s customers and personnel, or authorized users.
We may also collect information about the browser and/or device that you are using to access our website or mobile application (such as the type of browser or device you are using, browser settings, and the device identification number). Device information may or may not be personally identifiable depending upon whether it is linked to the identity of the user.
We may automatically log information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our websites and mobile applications. We may collect statistical or non-personally-identifiable information about our users, such as which pages are visited, how long a visitor stays on a particular page, the website from which a user came to our site, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our site, using our application, or visiting a particular page in a given timeframe. We may use this information to measure the use of our sites and applications and to improve our content. We may use Google Analytics, a third party provider of analytics tools or a similar third party service to analyze information about visits to our website. For information about opting out of Google Analytics please visit: https://tools.google.com/dlpage/gaoptout.
We will generally only collect personal information about you directly from you or during our dealings with you.
Yes, we may utilize “cookies,” web beacons and other similar technologies on our website. We may use first and/or third party “browser” or “HTTP” cookies, which are unique text files that may be used for data analysis, and enable our website to tailor information for the visitor. We may use browser cookies for purposes such as to personalize the user’s experience on our site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to our websites. We also may use “web beacons” (also referred to as pixel tags, clear gifs or other terms) or similar technologies to collect information such as how long a visitor remains on a particular page. If you do not want us to deploy browser cookies to your device when you visit our websites, you may set the browser to reject cookies or to notify the user when a web site tries to place cookies in the browser program (see below). Rejecting cookies may affect your ability to use some of features offered by the website. If you use our website without setting your browser to block cookies, you consent to the placement of cookies on your device.
Third parties, including our service providers or marketing partners may collect information about a visitor to our site over time and/or across different websites when the visitor uses our website. This information often is aggregate data or individual information that is tied to a browser or device rather than specific identifiers such as the visitor’s name and address, but some of this information might be considered to be personally identifiable under some federal or state laws.
If you would like to opt-out of the placement of cookies you can do so using your website browser’s cookie control features. Opting out of the placement of cookies, however, may limit your ability to use some of the features of our site. Our site does not currently respond to do-not track signals.
How is my information used?
We will only collect, hold and use your personal information for the purpose and any related purpose for which we collect the information. We may use the information we collect through our site or mobile application for the following purposes:
- To provide information to affiliated businesses, local councils, state and federal government, of our site, or users of our mobile application to help identify you for the purposes of COVID-19 contact tracing;
- To improve and administer our websites and mobile applications;
- To better understand the needs of the users of our sites and mobile applications and create content that is relevant to the user;
- To generate statistics and de-identified data;
- To personalize content for the user;
- To notify the user of any changes with our website or mobile application which may affect the user;
- For historical, statistical or business planning purposes;
- To prevent fraud and investigate potential misconduct; or
- To comply with law and legal process.
What types of choices do I have about your collection and use of personal information about me?
You have a number of choices regarding our collection and use of information through our websites and mobile applications for our own use.
In cases where you are requested to affirmatively provide information, such as to complete a form, or an application, or a survey on our website, you may decline to do so. Please understand, however, that in some cases certain information is required to complete an application, form or survey, and if you decline to provide the information requested you may not be able to submit the application or request or to use certain functionalities of our websites or mobile applications.
If you prefer that we no longer contact you about our products and services, please e-mail us at email@example.com
Can I access and request correction of personal information I provide through the website or mobile application?
Yes, you can request access to or correction or deletion of personal information we collect through our websites and mobile applications for our own use as further described below.
In some cases, the website or mobile application may allow you to log-in to directly access and/or correct information you have provided. In other cases, such as web forms that you may submit through the site, if you would like to obtain a copy of the information you provided you can contact us at firstname.lastname@example.org When you update information, we may keep a copy of the prior version for our records.
Exceptions to access and correction rights may include:
- Where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question;
- Where the rights of persons other than the individual would be violated; or
- With respect to individual requests for the correction or deletion of information, in cases where we are otherwise legally required to retain the personal information.
We require that an individual provide reasonable validation of identity before we provide access to personal information from our files. To request access to or correction of information please send an email to: email@example.com
How may personal information collected through this website or mobile application be disclosed?
- We may disclose information that we collect through our websites or mobile applications with agents, affiliated businesses, State and federal government to help identify you for the purposes of COVID-19 contact tracing;.
- In the event that our company or some of our assets are sold or transferred or used as security or to the extent we engage in business negotiations with our business partners, the information collected on our websites or mobile applications, including this site, may be transferred or shared with third parties as part of that transaction or negotiation.
- If we receive a request from law enforcement officials or judicial authorities to provide information on individuals, we may provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose your personal information without a court order.
- We may use information you submit to investigate security breaches, misconduct, or otherwise cooperate with authorities pursuant to a legal matter.
In certain circumstances, we may disclose your personal information to third parties who may be located outside of Australia, including to legal service providers that provide data processing and back-up services. The countries in which these third parties are located will depend on the individual circumstances. We will only disclose your personal information to another person where the law permits us to do so or with your consent. We will not sell or trade personal information about you to or with third parties.
Do you take steps to safeguard information I provide through the site or mobile application?
We understand the importance of data security and we take reasonable measures that we believe are reasonably appropriate to protect your information from loss, misuse, alteration or destruction. We will ask any agents and service providers to whom we may transfer your information take comparable steps to protect that security.
If you use this site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised.
We keep your personal information only as long as is necessary to provide you with our services, or for other legitimate purposes, like making data-driven business decisions, complying with our legal obligations, and resolving disputes.
When we no longer require your information we will either securely delete or destroy it, or will anonymise it.
To the extent liability cannot be excluded due to law, we exclude all liability (including negligence) for any unauthorised access to your personal information. Please contact us immediately if you become aware of any breach of security.
You can request your account to be removed by contacting firstname.lastname@example.org. All data can be removed from our servers.
Does your site contain links to other websites or social media platforms?
How will changes to this Policy be communicated?
How will you manage feedback, queries and complaints
We have established an internal process for handling customer feedback, queries and complaints (including matters involving compliance with privacy laws). This resolution mechanism is designed to be fair and timely to all parties and is free of charge. If you have a query about our handling of your personal information, you should submit it in writing to the address specified below. You will typically receive a letter or email from us within seven days which sets out an overview of how your query will be responded to. We aim to resolve your query within 28 days of receipt.
How can I access, correct and update information you keep?
You may request access to correct and update the personal information we hold about you. Should you wish to do so, please contact us. We may refuse to provide access where the law allows us to do so and may charge you for providing access.
Who can I contact with questions regarding this Policy?
If you have questions concerning our privacy practices, including the way in which we handle your personal information or if you wish to access any of your personal information we hold, contact us at: email@example.com or Suite 18, 2-6 Chaplin Drive, Lane Cove West, NSW, 2066.