Staff guide
Your urhere staff guide
A ready-to-share guide that walks your team through the urhere app, from logging in to clocking in, requesting leave and getting help.
Live preview: your cover updates as you add your branding below
What’s inside the guide
- Logging in to their account
- Seeing their shifts
- Clocking in and out
- Unavailability and leave
- Messages
- Quick fixes
- Where to get help
Standard guide
Download the guide
Ready to go as it is. Share it with your team, add it to your induction pack or present it at a team meeting.
Slideshow (PDF)
Widescreen slides for team meetings, TVs and laptops.
Download
A4 handout (PDF)
Printable pages for induction packs and the staff room.
Download
Untick if your team doesn’t use shift swaps or seeing coworkers.
Co-branded guide
Make it your own!
Add your logo and business name to the cover, so the guide looks like it comes from your business, not just another app manual. It’s optional and only takes a minute.
- Your logo and/or business name on the cover
- Leave out optional features you don't use
- Nothing is uploaded, it all stays on your device
Add your branding
Your logo and business name stay on your device. Nothing is uploaded or saved.
Best for dark logos or logos with a white background.
Untick this to leave out features your team doesn’t use.
Your cover
Updates as you add your logo and business name.
Good to know
Your staff only see the features you’ve switched on in urhere. If something in the guide is turned off, it won’t appear for them.
The guide tells staff to contact their manager first about shifts, pay, leave and settings, and urhere support for problems with the app.
Need a hand?
We’re here whenever you need us. You can contact our team in any of these ways:
- Chat: message us directly using the chat box in the bottom-right corner of the urhere website (urhere.com.au). Our support team is available Monday to Friday, 9am to 5pm AEST. Outside these hours, Fin, our AI agent, will answer and help you out, and our team will pick up your message the next business day.
- Email: support@urhere.com.au
- Contact form: submit a form on the urhere website (urhere.com.au).
- Help Centre: step-by-step articles at support.urhere.com.au, available any time.